REGIONAL DIRECTOR OPERATIONS (GTA/WEST)
SPRING LIVING OVERVIEW
Spring Living Retirement Communities (springliving.ca) is a boutique, rapidly growing Canadian senior living owner/operator, who currently owns and operates 22 retirement communities in Ontario and Quebec. The company has an ambitious growth plan to expanding through acquisition of mid-market retirement residences across Canada over the next 5 years. Spring Living’s mission is to create warm, welcoming and secure environments for residents, foster caring connections, and provide personalized services by team members who are committed to making a significant IMPACT every day.
Spring Living is the Retirement Community platform of the BAZ group; a Real Estate company that strategically acquires, develops, constructs and repositions assets throughout North America.
JOB OVERVIEW
The Director of Regional Operations (GTA/WEST) will be responsible for a number of residences and accountable for providing leadership to the Executive Directors and management teams in maintaining a great reputation in the community positioning each residence as a premier to be the destination of choice for residents and team members in its market. All duties are performed in the best interest of the residents and their families, and in accordance with Spring Living’s Mission, Vision, Values.
As a key member of the Leadership Team, the successful candidate will focus on developing a high-performing team by promoting a culture of accountability and innovation, consistent with the Spring Living values. Has responsibility for leading, coaching and inspiring the leadership teams to achieve and exceed the financial, occupancy and KPI targets for each residence.
ROLES AND RESPONSIBILITIES
Direct Reports: Executive Directors
- In consultation with the VP Operations and the Corporate team:
– Position each residence to meet serve its market: maintain stabilized occupancy, enhance revenue and provide the optimal mix of Independent Supportive Living, Assisted Living, and Memory Care accommodation and services; tailored to meet evolving local trends, competition, and market demands.
- Lead the annul operating and capital budget planning for the region
- Support the leadership teams to achieve or exceed budgeted financial and operating performance; including occupancy, revenue and expense management
- Liaise with the Director of Capital to facilitate optimal deployment of capital to enhance the resident experience and building efficiency
- Review results and key performance metrics monthly with management teams manage any variances
- Provide leadership and mentoring to Executive Directors in implementing key initiatives to enhance the resident and team member experience
- Support the Care and Sales leadership teams in maximizing care and services to retain residents as their needs change
- Provide support for sales and leasing strategies
- Monitor and constantly enhance the Spring Living brand standards at each residence for optimal prospect, resident and team member experience at all times
- Provide ongoing education, mentorship and coaching to management teams
- Lead the due diligence and integration of newly acquired sites
- Support the hiring and onboarding of new leaders
- Develop and maintain excellent stakeholder relationships
- Support the management teams in maintain compliance with all regulatory requirements
QUALIFICATIONS
- Post-secondary education
- Minimum of 5 years experience as General Manager
- Regional operations experience in senior living in Ontario
- Expertise in budgeting, financial assessment, and resource allocation.
- Excellent communication skills
- Strong leadership and skills
- Experience in guiding and inspiring a team, cultivating professional development and fostering innovation.
- Must possess a valid Ontario Driver’s License, reliable transportation, and be able to travel within Ontario.
In accordance with Spring Living’s duty to protect the health and safety of team members and residents, all team members are requested to be fully vaccinated by the Canadian approved COVID-19 vaccine prior to the start of their first shift. Proof of vaccination is required.
Spring Living is committed to ensuring equal access and participation for people with disabilities. We are committed to treating people with disabilities in a way that allows them to maintain their dignity and independence. We believe in integration, and we are committed to meeting the needs of people with disabilities in a timely manner. We will do so by removing and preventing barriers to accessibility and by meeting our accessibility requirements under Ontario’s accessibility laws.
Spring Living is committed to fair and accessible employment practices. If you require accommodation (including but not limited to, an accessible interview site, alternative format documents, ASL Interpreter or Assistive Technology) during the recruitment and selection process, please let us know.
